Since our birth we have been capacitated with various courses for bringing you an excellent high quality service (in all the aspects and including our handmade products). Our quality policy is based on the excellency to the costumer service and whose primary objective is a true transformational and cultural experience that will exceed all your travel expectations.
Objectives of the compliance of the quality policy:
Being world recognized as an avant-garde company of high quality. Being day by day a better company and the best professionals in our labors. Preserve the knowledge of all the activities that happen in our company and contribute with evidence of all the compliance of the procedures with a quality system.
Obligations of the quality policy:
All of our employees should comply with their labors with our quality policy, developed in our quality manual. That it's fully detailed and that will explain to us all the procedures that we need to follow.
TERMS & CONDITIONS
Dear explorer; thank you for your trust !!!
The payment of our services will happen when the final estimate of your expedition has been finalized with our sales team. And to guarantee your reservation; we will ask for the payment like this:
50% of the total cost of the services, when your reservation is confirmed.
100% of the total cost of the services, 14 days (2 weeks) before your arrival.
-International Bank wire transfers info: One of the easiest ways to pay us; you can do it via your bank website or directly at your bank. And here is all the info that you need to know from us ...
56: INTERMEDIARY BANK
Address: NEW YORK, USA.
Swift Code: CITIUS33
57: BENEFICIARY BANK:
Name: Banco de America Central S.A.
Address: 7a. Ave 6-26 zona 9, Guatemala.
Account Number: 36243565
Swift Code: AMCNGTGT
59: FINAL BENEFICIARY:
Name: Jose Manuel Elias Verdera
Address: 7a. Calle 9 - 80 Zona 18 Residenciales Atlantida.
Account Number: 961535770
-Credit Cards / PayPal:
We accept American Express, Visa & MasterCard; please click the link PayPal icon / 2checkout and fill out our payment form.
Western Unión / Money Gram:
Sending us money it's convenient by Western Union / Money Gram. In most of the countries the money is deposited on a bank account and to proceed with this, you will need some info from us (addresses data) so please, contact us.
Note: After your payment confirm with us by sending all the details of the service that you got.
Cancellations & Reimbursement:
The cancelation of your services can happen at any time, and they need to be done by the person who made the payment. There would be some extra fees because of that and they will start after we receive your cancelation request:
- 30 days (or more) until 15 days before your arrival: Charge up to 30% of the total cost of the services.
- 14 days before your arrival: Charge up to 100% of the total cost of the services. All the payments are not refundable and all the deposits would be charged.
-Alterations made by you: We are going to make everything in our hands for any changes that you may request after your reservation and this would be adhered to the extra fees that it might happen because of it.
-Alterations made by us: We reserve the right to make changes to your reservation and itinerary by always providing the best conditions. And we are not responsible because of delays or major forces out of our control, such as natural disasters. Occasionally we need to make changes because of 'force majeure' such mechanical problems, riots, natural disasters, fire, landslides or really bad wheatear.
Its an essential condition for your reservation that you might count with an appropriate travel insurance for your expedition.
We are not responsible for any kind of accident on route, sickness, robbery, etc. And we will recommend to you on getting a travel insurance. Please take care of your personal belongings and do not leave them inside the different transportation services that we are going to use. We are not responsible for any kind of missing items and any dispute; will be under the laws of the Government of the Republic of Guatemala.
Kids under 12 years and staying in the same room with their parents will have a 25% discount regarding transportation. And the babies under 2 year will not have any charge.
ExpediTIONS DO NOT INCLUDE:
The services not described on your itinerary. Flight tickets, exit airport fees (that most of the time is included in your flight), meals and drinks (except when they are specified). Tips for drivers and guides, porters, waiters, maids and personal expenses such as laundry, phone calls, etc.
For more info and general questions please CONTACT US